Terms And Conditions

Terms of Sale

Thank you for shopping at Herbalmax.com. By placing an order on our website, you signify your acceptance of the Terms of Sale set forth herein. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check back occasionally for updates.

Order Acceptance

An order is not binding upon Herbalmax.com until it is accepted; Herbalmax.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Herbalmax.com. You agree to pay the amount(s) due as specified on the invoice.

Product Listings

Herbalmax.com strives for accuracy in all item descriptions, photographs, references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Herbalmax.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Herbalmax.com are provided as resources to customers looking for additional information and/or professional opinion. Herbalmax.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Limitation of Liability

In all circumstances Herbalmax.com's maximum liability is limited to the purchase price of the products sold. Herbalmax.com shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. Herbalmax.com shall not be liable for third party claims for damages against the customer, or for loss of business, loss or damage to exemplary damages, whether or not Herbalmax.com has been made aware of the possibility of such claims or damages.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Herbalmax.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Herbalmax.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Herbalmax.com that is more than one year after the date of the applicable invoice.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California will be charged applicable sales tax according to your area's tax rate.

Shipping and Delivery

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Herbalmax.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays. The shipping method you choose determines the additional time it will take to deliver.

Shipping Methods:

  • UPS Ground: 3 - 7 business days.
  • USPS Priority Mail: Delivery within 2 to 5 business days.
  • USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks.

Important notes!

  • Your order's estimated time of arrival = travel time + processing time.
  • "Travel Time" does not include weekends and holidays.
  • Exact delivery times to overseas cannot be guaranteed.

Return Policy

Products sold by Herbalmax.com are covered by a 30-day return period. All returns covered under our thirty (30) day return period are subject to the following:

  • Herbalmax.com reserves the right to refuse damaged, incomplete or otherwise non-conforming return(s) at our discretion.
  • Herbalmax.com may charge a 5% handling and restocking fee.
  • Herbalmax.com does not offer money-back guarantee on any product.
  • A Return Merchandise Authorization (RMA) is required for all returns. RMA must be obtained no later than thirty (30) days from the delivery date. All RMA are valid for ten (10) days from the date of issuance.
  • All products must be returned in unopened original bottles.
  • All returns must be shipped at the customer's own expense.
  • Herbalmax.com will not be held accountable for lost or damaged packages. We recommend customers to ship return product(s) insured and with a tracking number.
  • All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
  • Please allow 1-2 weeks for all refund(s) to appear on your account. All refunds will be in the same form as initial payment.
  • Any product(s) deemed non-returnable will be returned in the condition received at the customer's own expense.
  • Customer is to report missing product(s) lost or damaged to Herbalmax.com within 48 hours of delivery of the product(s). Failure to do so will results in the forfeiture of any possible remedy from Herbalmax.com.