Your Personal Information
When you place an order at our site, you provide us with your name, email address, credit card information, address, and phone number. We use this information to process your order and keep you up to date on its status. The financial information (credit card number, expiration date, billing address, etc.) that we collect from you is used for billing purposes. In addition, from time to time, we may make third party offers through our site. If you choose to accept such an offer, we will provide your contact and financial information to that third party.
In order to serve you best, credit card transactions are handled by a reputable third-party banking institution. Once the bank authorizes your credit card, we begin processing your order. The banking institution we do business with is under strict obligation to keep your personal information private.
We also work with third parties that perform various vital functions on our behalf. Such functions include shipping and delivering of packages, fulfilling orders, et cetera. These third parties will have access to personal information as required for them to carry out these functions on our behalf. They are also under strict obligation to keep your personal information private.
Herbalmax may occasionally notify you via email about important functionality changes to our web site or special offers we think you'll find valuable. At the bottom of every such email are directions on how to take your email address off our list.
We may use your Internet Protocol (IP) address and ISP name to help us diagnose problems with our server, and administer our web site. Your IP address may also be used to gather broad demographic information, as well as identify customer traffic patterns and site usage. This information aids us in merchandising and in refining the design and layout of the store.
Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels to our ordering system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.
Contests and Surveys
From time to time, we may run contests or other promotions on our site that ask you for contact and demographic information. If you win, we will send your prize to the address you entered into our system, and notify you by email. We may also use your contact information to notify you about Herbalmax promotions, specials, and new additions to our site. If you prefer not to receive these emails, please follow the simple instructions on the bottom of such an email, and we will remove you from our mailing list.
Herbalmax may also occasionally administer surveys at our site that request your opinions and demographic information. Here, we do not ask you for contact information, and we will never contact you regarding your answers to a survey. Survey answers are strictly confidential. We only use survey data in an effort to better serve our customers. If you do not wish to participate in a survey, simply decline to participate when asked.
Herbalmax may provide aggregate statistics about our customers, sales, traffic patterns, and other shopping information, to reputable third-party vendors or our marketing partners. These statistics will not include any information that identifies you personally.
Questions and Comments
If you have any questions about this privacy statement, Herbalmax's practices, or your business with Herbalmax, please feel free to contact us.